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    Wakewell

    Privacy Policy

    Last Updated: April 11, 2026

    1. Introduction

    Welcome to Wakewell. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

    2. Information We Collect

    We collect information that you provide directly to us, including:

    • Personal identification information (name, email address, phone number)
    • Health information related to your sleep patterns and conditions
    • Payment and billing information
    • Communication preferences and correspondence
    • Device information and usage data

    3. How We Use Your Information

    We use the information we collect to:

    • Provide, maintain, and improve our services
    • Process your sleep test orders and deliver results
    • Communicate with you about your account and our services
    • Send you educational content and updates (with your consent)
    • Ensure the security and integrity of our platform
    • Comply with legal obligations and protect our rights

    4. HIPAA Compliance

    As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled with the utmost care and security. We use industry-standard encryption and security measures to protect your health data.

    5. Information Sharing

    We do not sell your personal information. We may share your information with:

    • Healthcare providers involved in your care (with your consent)
    • Service providers who assist in our operations (under strict confidentiality agreements)
    • Insurance companies for billing purposes (with your authorization)
    • Law enforcement or regulatory agencies when required by law

    6. Data Security

    We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.

    7. Your Rights

    You have the right to:

    • Access your personal information
    • Correct inaccurate or incomplete information
    • Request deletion of your information (subject to legal requirements)
    • Opt-out of marketing communications
    • Receive a copy of your health information

    8. Cookies and Tracking

    We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie settings through your browser. See our Cookie Policy for more details.

    9. SMS and Text Messaging

    WakeWell Sleep Solutions uses SMS (text messaging) to communicate with patients about their sleep testing services. By providing your mobile phone number and consenting to receive text messages, you agree to receive the following types of messages:

    • Appointment confirmations and reminders
    • Home sleep test instructions and setup guidance
    • Secure patient portal access links
    • Test result notifications
    • Follow-up care communications

    Message Frequency: You will typically receive 3–5 messages per sleep test cycle. Message frequency varies based on your appointment schedule and testing status.

    Costs: Message and data rates may apply. WakeWell does not charge for text messages, but your mobile carrier may apply standard messaging fees.

    Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive one confirmation message and no further texts. You may also contact us at (562) 291-2191 or [email protected] to opt out.

    Help: For assistance with text messaging, reply HELP to any message or contact us at (562) 291-2191.

    Data Use: Your phone number is collected solely for the purpose of sending transactional healthcare communications. We do not share your phone number with third parties for marketing purposes. Your phone number is stored securely in compliance with HIPAA regulations.

    Consent: Consent to receive text messages is not a condition of purchasing any goods or services. You may schedule and complete sleep testing without opting in to text messages by contacting our office directly.

    10. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

    11. Contact Us

    If you have questions about this Privacy Policy or our privacy practices, please contact us at:

    Email: [email protected]
    Phone: (562) 291-2191
    Address: 8500 Florence Ave Ste 100, Downey, CA 90240

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